They can hear the motor going but the door itself is not opening.
Garage door opener motor not turning.
4 a wire or wire harness is loose or burnt.
I unplugged the opener.
Here is what may cause your garage door opener to not power on.
If you hear the motor turning there is a good chance the gears need to be replaced.
General troubleshooting tips for what to check when your genie garage door opener is not working below.
When you find that your garage door motor is making a humming noise but not opening and closing it typically means that it has gone off track or needs some sort of small adjustment.
The motor will run but will not move the chain.
Replace the garage door opener drive and worm gears the worm gear attaches to the motor shaft and rotates the drive gear to spin the sprocket which drives the chain to move the door.
Automatic garage door opener runs but door doesn t move.
In my article about garage door opener troubleshooting i help you to correct the most common problems without having to consult either your owner s manual or an expensive professional.
Made of plastic the worm and drive gears strip out to protect the motor from damage if the door suddenly hits an object in its travel path.
1 the transformer has failed due to a power surge.
2 the glass fuse on the circuit board has blown or popped.
3 the circuit board itself is faulty.
While closing the door the motor did not turn off and jammed the trolley against the trolley stop.
Take the cover off the motor.
You may see a lot of white dust fall out so keep it away from your head.
This process varies by manufacturer and model but many openers can be re engaged by pulling the emergency cord a second time.
They all use 1 4 heads.
Your garage door opener stopped operating as it should.
This is frustrating especially if you re trying to get your car out of the garage.
Sometimes homeowners will find that their automatic garage door opener runs but the door doesn t move.
The motor hums gets hot shuts off cools and restarts the cycle.
Because it hums when you try to open it the battery is working properly.
If the cord has accidentally or purposely been pulled the automatic door opener will not work until the chain is re engaged.