Check to make sure the chain belt assembly is not broken or off its pulley.
Genie garage door opener motor runs but does not open.
If it is be sure that the lenses are mounted five to six inches from the floor on either side of the garage door opening.
Check for and clear any obstructions in its way.
They can hear the motor going but the door itself is not opening.
This is an easy fix.
This will determine if the issue is connected to the door itself or the opener.
If you find one unplug the door opener before tightening it.
The next step is to attempt to open your garage door manually.
Replace broken chain belts sprockets or pulleys.
Detach the opener by pulling the emergency handle downward.
If the door closes but then immediately pops open again you ll need to check the limit settings which help the mechanism determine how far to move the door in order to close it properly.
If not re engage it.
Automatic garage door opener runs but door doesn t move.
The first step is to locate the emergency release and disengage it do it only if the garage door is completely closed.
If the settings are off the door will hit the ground before the opener believes it should.
Check the circuit wire for connection problems using a voltage tester if you can t find any problems inside the motor.
If the problem persists check to see if the red safe t beam led indicator is blinking.
Sometimes homeowners will find that their automatic garage door opener runs but the door doesn t move.
If you find that it keeps running this can present a problem in your system.
If your genie garage door opener sounds like it s running but not moving and making a grinding noise it could be a coupler.
Opener runs but the garage door does not move screw drive models make sure the carriage is engaged.